How to Answer Rude Phone Calls Professionally
Introduction Customer service representatives interact with customers on behalf of an organization. One of the ways in which customer service…
Our Proud Authors Keep Selling
It’s Day 8–Saturday, Jan. 28–on our Publishing at Sea cruise. We’re so pumped up after yesterday’s first book signing that…
Why Post-Purchase Marketing Is So Important
Imagine walking into a car dealership. You browse the cars on the lot, exchange info with the salesperson and then…
What Customers Expect is Good Service, What Customers Crave Are Awesome Experiences
Usefulness Content Freshness If you haven't already realized it, customer service needs an upgrade.…